Refund Policy

If you can no longer make it to the conference, please read the terms and conditions below.


If you need to cancel your registration, you must do so in writing to no later than September 5, 2024. Cancellations before September 5, 2024 will be charged a cancellation fee of $150. Cancellations made after September 5, 2024, as well as attendees who fail to attend without prior notification, will be responsible for the full registration fee.

In the unlikely event of a pandemic, such as COVID-19, we need to pivot our conference to an online-only event, your registration will be automatically switched to an online pass. If we must postpone the event to the upcoming year entirely due to a pandemic, your pass will be transferred for a future conference and refunds will not be issued.


COVID-19 Update: we are not offering any refunds on COVID-19 cancellations for Circles Conference on October 9-11, 2024. There is a $150 charge to cancel and refund your pass. Online passes will be charged $75.

If you sponsored a creative, you have until September 5, 2024 to cancel that sponsorship. There will be a $150 charge that applies to cancel and refund your pass. Plane tickets and hotel accommodations for creatives will be made after 48 hours of agreed sponsorship. Please email if you wish to cancel your pass.

Transferring Your Pass

If you can’t make it, you may share your pass privately, but we ask you do not sell it publicly. If you wish to do so you must notify us by September 26, 2024. No transfers can be issued for passes that are cancelled on or after September 26, 2024. A sponsorship pass can not be transferred. Please email if you wish to transfer your pass to another person.

Why all the policies?

We have bills and budgets too! Putting forth policies helps us meet all invoices that are due before the conference. On top of that, this allows us to print super awesome lanyards for all final attendees before the event.

If you have any questions about your pass, please email us at